We are confident you will enjoy your merchandise from Emsibeth Cosmetics USA. Our goal is 100% customer satisfaction and if for any reason you are not completely satisfied with your order, please contact our customer service center by calling 718.502.9890 between the hours of 10am and 5pm Eastern Standard Time.

Emsibeth Cosmetics USA offers a 100% money back guarantee or exchange within 30 days from the original purchase date for items purchased at www.emsibethusa.com.

We do not provide return labels for returns. Cost of shipping on return items is at your expense. However, if you choose to return your entire order, we will refund the original shipping cost. Refunds are issued within two to four weeks from the time the items are received at our warehouse.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Mail and return item to:

Emsibeth USA
4465 Bronx Boulevard
Bronx, NY 10470

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven business days. Please allow some additional days for the refund to be posted to your account by your credit card issuer. If, for any reason, a refund is not issued on your account, please contact us at info@emsibethusa.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@emsibethusa.com and send your item to: 4465 Bronx Boulevard, Bronx, NY 10470.